So disappointed in Groupon's travel department and the way they conduct business. Buyer beware because they do not value the customer or honor their agreements. The corporate office was very rude and responded by calling me a liar and refuses to issue reimbursement as they initially said they would. They would not even issue a credit of the money we already paid to them towards another package. After many emails and a certified letter asking them to honor their recorded agreement to cancel the reservation and refund us the money, they stopped communicating. I reminded them that per our recorded phone conversation, we didn't show up because they were supposed to have processed a cancellation. Days later we received an email from Groupon stating we were not getting our money back because we were deemed a "no show". The representative told us yes over the phone. Well, when two of my children grew ill, I called and spoke with Groupon and the Lodge to see if we could cancel. Everyone was looking forward to the stay. This would have been our first time visiting the lodge. Splashy rides such as River Canyon Runa raft water slideand a zero-depth-entry wave pool with 3-foot swells surround the park’s iconic hub: a four-story treehouse with a 1,000-gallon tipping bucket. I purchased the Groupon voucher for a family vacation during Spring break. About Great Wolf Lodge The heart and soul of Great Wolf Lodge is its 93,000-square-foot indoor water park.
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